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Privacy Policy, Terms & Services

Site Disclaimer

Any use of this website or the information contained in the website is at your own risk. We will not be responsible for the consequences of your decision to utilize the information contained in this website.
The medical information provided in this site is for educational purposes only, it is not intended nor implied to be a substitute for professional medical advice. Always consult your physician or healthcare provider prior to starting any new treatment or with any questions you may have regarding a medical condition.

Privacy Policy

We are committed to the right to privacy for our patients and web site visitors. When a person visits our web site we may collect and track data from our site’s server. This information helps us to improve upon the content provided on our site.

Information collected may include how long you spend on our site, the pages you visit, your browser and operating system types and the name of your Internet service provider.
Our web site provides the capability to request information on-line. To process your request, we may require that you provide us with personal identifying information. All information collected is held in complete confidence. It is our policy not to share the information with third parties for any reason, unless legally required to do so or as necessary to process your requests.

If you have any questions about our privacy policy or our use of information gathered through our web site, please contact us.

Notice of Privacy Practices

Click here to open our Privacy Practices Pamphlet

Stock Photography Models

The persons shown in photographs on this website are stock photography models (Models) and are not actual patients of, nor are they affiliated with, Keith Clinic, Keith Clinic’s direct and indirect parent companies, subsidiaries, or subsidiaries of its parent companies (“Affiliates”). Keith Clinic or Keith Clinic’s Affiliates, have obtained the rights to use the photographs via license agreements with certain third party stock photography companies, and Keith Clinic or Keith Clinic’s Affiliates use of the photographs is in compliance with the terms of those license agreements.
The photographs showing the Models are used on this website for illustrative purposes only. The Models do not personally endorse Keith Clinic, or any products, services, causes, or endeavors associated with, or provided by, Keith Clinic or any of Keith Clinic’s Affiliates. The context in which the photographs are used on this website is not intended to reflect personally on any of the Models shown in the photographs. Keith Clinic, Keith Clinic’s Affiliates, their respective officers, directors, employees, agents and/or independent contractors assume no liability for any consequence relating directly or indirectly to the use of the photographs showing the Models on this website. Show more

Good Faith Estimates

You have the right to receive a “Good Faith Estimate” explaining how much your medical care will cost. Under the law, health care providers need to give patients who don’t have insurance or who are not using insurance an estimate of the bill for medical items and services.

  • You have the right to receive a Good Faith Estimate for the total expected cost of any non-emergency items or services. This includes related costs like medical tests, prescription drugs, equipment, and hospital fees.
  • Make sure your health care provider gives you a Good Faith Estimate in writing at least 1 business day before your medical service or item. You can also ask your health care provider, and any other provider you choose, for a Good Faith Estimate before you schedule an item or service.
  • If you receive a bill that is at least $400 more than your Good Faith Estimate, you can dispute the bill.
  • Make sure to save a copy or picture of your Good Faith Estimate.
For questions or more information about your right to a Good Faith Estimate, visit www.cms.gov/nosurprises.

SMS Privacy 

1. Introduction Keith Clinic Estramonte Chiropractic (hereafter referred to as “the Clinic”) is committed to protecting the privacy and confidentiality of our patients. This SMS Privacy Policy outlines how we handle, store, and protect personal information transmitted via SMS (Short Message Service). 2. Collection of Information
  • Personal Information: We collect personal information such as your name, phone number, and consent preferences to provide SMS communication services.
  • Usage Data: We may collect data on how you interact with our SMS messages (e.g., read receipts, response times) to improve our services.
3. Use of Information
  • Appointment Reminders: Sending reminders about upcoming appointments to reduce no-shows and ensure timely patient care.
  • Health Tips and Updates: Providing health-related tips and updates about Clinic services.
  • Billing Reminders: Notifying you about upcoming or overdue payments.
  • Promotional Offers: Informing you of special promotions or new services available at the Clinic.
4. Consent
  • We require explicit written consent from patients before sending SMS communications.
  • Consent can be provided via patient intake forms, online portals, or in-person at the Clinic.
  • Patients can withdraw consent at any time by replying STOP to any SMS message or by contacting the Clinic directly.
5. Confidentiality and Security
  • Data Protection: We use encryption and secure storage methods to protect your personal information.
  • Access Control: Only authorized Clinic personnel have access to your personal information.
  • No PHI in SMS: We do not include personal health information (PHI) in SMS messages to comply with HIPAA regulations.
6. Opt-Out and Preferences
  • Opt-Out: Patients can opt-out of receiving SMS messages at any time by replying STOP to any message or contacting the Clinic.
  • Preferences: Patients can specify their preferred communication methods (e.g., SMS, email, phone) and frequency of messages. These preferences will be recorded and respected.
7. Data Retention
  • We retain SMS communication records, including consents and opt-out requests, for a minimum of two years.
  • Records are securely stored and accessible only to authorized personnel.
8. Monitoring and Compliance
  • Our SMS communications are regularly monitored to ensure compliance with this policy.
  • Any breaches of this policy are promptly addressed, and corrective actions are taken as needed.
9. Patient Rights
  • Access: Patients have the right to access their personal information stored by the Clinic.
  • Correction: Patients can request correction of any inaccurate or outdated personal information.
  • Complaints: Patients can lodge complaints about privacy practices by contacting the Clinic’s Compliance Officer.
10. Third Party Sharing
  • No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
11. Changes to this Policy
  • This policy is reviewed annually and updated as necessary to reflect changes in regulations or Clinic practices.
  • Any changes to this policy will be communicated to patients via SMS or other appropriate methods.

Keith Clinic Estramonte Chiropractic SMS Terms & Services

1. By opting in, you agree to receive SMS text messages from Keith Clinic Estramonte Chiropractic related to your healthcare, appointment availability, and office communications. Message types may include:
○ Appointment confirmations and reminders
○ Schedule changes and rescheduling notifications
○ Post-visit instructions and care plan follow-ups
○ Responses to insurance, paperwork, or billing questions
○ Occasional office updates, such as closures, hours changes, or service announcements
○ Promotional or wellness tips

2. You can cancel the SMS service at any time. Simply text “STOP”. Upon sending “STOP” we will confirm your unsubscribe status via SMS. Following this confirmation, you will no longer receive SMS messages from us. To rejoin, sign up as you did initially, and we will resume sending SMS messages to you.

3. If you experience issues with the messaging program, reply with the keyword HELP for more assistance, or reach out directly to info@keithclinic.com.

4. Carriers are not liable for delayed or undelivered messages.

5. As always, message and data rates may apply for messages sent to you from us and to us from you. Message frequency varies. For questions about your text plan or data plan, contact your wireless provider.

6. For privacy-related inquiries, please refer to our privacy policy provided above.

Contact Information

For questions or concerns regarding this SMS Privacy Policy, please contact our Compliance Officer at:

Lilia Paulino

Compliance Officer
5344 Central Avenue
Charlotte, NC 28212
Phone: 704-940-4000
Fax: 704-940-4001
lilia@keithclinic.com